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Video On Demand

E & O - Professional and Executive Liability Coverage Gaps and How To Fill Them - Part 1

Total Credits: 3 including 3 CE Credit

Average Rating:
10% premium discount qualified |  Errors and Omissions
Sharon A, Koches, CPCU, RPLU, AAI, AU, ITP |  Dick Clarke
Course Levels:
All Levels
3 Hours
Access for 90 day(s) after purchase.


This course is Part 1 of 2 (3 hrs each) in this E&O module - As of January 1, 2020  only 3 hours of content must be taken to qualify for the 10% E&O premium discount!

Errors and omissions by an insurance producer can be extremely costly and damaging to the producer’s professional reputation. This course is designed to help insurance agents and brokers prevent many types of errors and omissions involving professional liability and executive liability coverages. The verb prevent is used here in the risk management sense. Loss prevention seeks to reduce the frequency or likelihood of claims. Complete avoidance is impossible. An agent or broker who has handled everything properly, following every guideline within this course, may still be sued for some alleged error or omission. However, the producer who successfully completes this course is less likely to be charged with an error or omission and will probably be better able to defend himself or herself against these allegations. 

Part 1 covers:

  • Professional and Executive Liability Exposures and Coverage Triggers
  • Common Features of Professional and Executive Liability Policy Forms
  • Avoiding Professional Liability Erros and Omissions

Basic Course Information

Learning Objectives
  • professional liability insurance, also known as errors and omissions insurance; 
  • directors and officers liability insurance; 
  • fiduciary liability insurance; 
  • employment practices liability insurance; and 
  • crime insurance. 

Major Subjects
  • Professional liability/errors and omissions insurance 
  • Directors and officers liability insurance 
  • Fiduciary liability
  • Employment practices liability insurance 
  • Crime insurance 
  • Watercraft and aircraft, including discussions of hovercraft and drones

Course Materials


Sharon A, Koches, CPCU, RPLU, AAI, AU, ITP's Profile

Sharon A, Koches, CPCU, RPLU, AAI, AU, ITP Related Seminars and Products

Managing Performance, LLC.

Sharon Koches, owner/consultant of Managing Performance, LLC is an Insurance Educator, consultant and industry resource.  She is also a consultant for Agency Management Resource Group and serves on the National CPCU Society Leadership Council.


Sharon was Vice President of Insurance Operations & Technical Affairs at the Independent Insurance Agents of North Carolina (IIANC). A member of the Senior Management Team, responsibilities included technical affairs, management of IIANC’s Errors & Omissions Program, Group Insurance Program, Market Access Program and the insurance operations for the North Carolina Association of Insurance Agents (NCAIA), an affiliated corporation of IIANC which is responsible for placing the insurance coverage for the State of North Carolina, including state agencies, departments and universities.  In addition she was responsible for special projects, creating and instructing educational courses and symposiums, and consulting on agency procedures and technical issues.

Prior to that, Sharon was with The Institutes (previously the American Institute for CPCU/ and the Insurance Institute of America) serving as a sales executive in the Southern Region, as well as liaison to the Independent Insurance Agents and Brokers of America (IIABA).

Sharon was an account manager, a field underwriting/production position, for Selective Insurance Company’s Alternative Market/Large Accounts Department (SRM). Her other positions at Selective included specialty lines account manager and agency management specialist (small/middle market field underwriting/production). She also handled Casualty Facultative Reinsurance. 

Dick Clarke Related Seminars and Products

Intensive, varied risk management and insurance experience in virtually many aspects of the property/casualty insurance industry, with a concentration on objective coverage analysis, client servicing, and production. Extensive knowledge of property/casualty and professional liability coverages, and excellent administrative ability.  Visible nationally as frequent speaker and author of numerous articles published in a variety of publications (first book, Maximizing Coverage/Minimizing Costs, was published in 1993; second book, The Three Faces of Executive Liability, was published in 2000, updated fifth edition published in early 2012 (both books are listed on  The fifth edition was translated into Japanese, to benefit the Japan Risk Management community, in 2013. Sixth edition published in 2020. Supplied content for online course on Directors + Officers Liability for The National Alliance, 2015-2017.

Promo Video



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