21 - Workers’ Compensation: 5 Mistakes Every Agent Makes

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22 - 3 Keys to Getting the Named Insured Correct

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23 - Understanding and Avoiding E&O Claims in an Independent Insurance Agency

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24 - Understanding the Insurance Industry: From Regulations to Operations

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25 - The Basics of Property Values and Coinsurance Conditions

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26 - The Law of Insurance Contracts and the ‘Rules’ of Policy Interpretation

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27 - Torts, Negligence and Legal Liability

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28 - Ethics in the Insurance Industry

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29 - Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals

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30 - Insurance Ethics, Easy to Discuss, Harder to Achieve

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